Responsible Gambling at Lex Casino

Online gambling is entertainment. It should always be treated as exactly that: a leisure activity with a defined budget, not a way to generate income or resolve financial difficulties. At Lex Casino, we take our duty of care seriously. We provide a set of practical tools that allow you to manage your own playing behaviour, stay within personal limits and step away when you need to.

This page explains the player protection tools available in your account, outlines the warning signs of problematic gambling, and lists the support organisations available to players in Germany. If at any point you feel that gambling is affecting your daily life, please use the tools below or contact our support team directly via live chat.

All responsible gambling features are found in your account settings under the "Responsible Gambling" section after logging in. Most limits take effect immediately upon activation. Increases to existing limits are subject to a 24 to 72-hour cooling-off period to prevent impulsive decisions from taking immediate effect. Reductions and restrictions, by contrast, always apply without delay.

Problem gambling tends to develop gradually. The questions below are a starting point for honest self-assessment. If you answer yes to several of them, we encourage you to use the tools above and consider reaching out to one of the support organisations listed further down this page.

• Budget control: Do you regularly spend more than you intended to when you started playing?
• Chasing losses: Do you continue gambling in order to win back money you have lost?
• Time awareness: Do you frequently lose track of how much time you have spent playing?
• Financial impact: Have gambling losses affected your ability to pay bills, rent or other essential expenses?
• Relationships: Has your gambling caused tension or conflict with family members, friends or colleagues?
• Preoccupation: Do you spend a significant amount of time thinking about gambling even when you are not playing?
• Concealment: Do you hide or downplay the extent of your gambling from people close to you?
• Emotional regulation: Do you gamble to escape stress, anxiety, boredom or other difficult feelings?

Answering yes to several of the above does not mean the situation is beyond help. Professional support is confidential, free of charge and available without bureaucratic barriers.

Germany has a well-established network of free and confidential support services for people experiencing difficulties with gambling, as well as for their families and close contacts.

If you need immediate support, the BZgA helpline is available free of charge at 0800 1 37 27 00, 24 hours a day, seven days a week. Calls are anonymous. You can also contact us at any time via live chat to have your account restricted or closed immediately, no waiting period applies to protective measures requested by the player.

Lex Casino is strictly for players aged 18 and over. Age is collected at registration and verified through official identity documents during the KYC process. Access by anyone under 18 is prohibited and accounts found to belong to minors are closed immediately with any balance returned.

If you share a device with younger family members and are concerned about their access to gambling websites, parental control software can help. Tools such as Net Nanny and Cybersitter allow specific categories of websites, including gambling, to be blocked. Both iOS (Screen Time) and Android (Family Link) also include built-in controls that restrict access at the operating system level without requiring additional software.